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Success Stories 4 min
VIAUNO Case: −60% in Supervision and +40% in Experience in 2 Months
How a retail chain transformed its execution with data instead of perceptions, and the results it achieved.
VIAUNO needed real visibility into what was happening in its stores without inflating supervision costs. In two months with TCG Scout, the results spoke for themselves.
The Starting Point
Costly supervision, scattered data and decisions based on perceptions. Execution varied too much between stores and there was no reliable way to compare them.
The Intervention
Digital checklists for the field team, Teleaudit® validation and a single dashboard that connected execution with business indicators.
The Results
60% reduction in supervision costs and 40% improvement in customer experience, all within the first two months of operation.
Published by Equipo TCG Scout