TCG Scout
The engine of your Perfect Stores

Perfect execution
starts at the point of sale

Smart auditing, Mystery Shopper and POS management app with Teleaudit® AI — all in one platform.

Leading brands already measuring their execution with us

  • Gulf
  • Texaco
  • Terpel
  • Puma Energy
  • Aramco
  • Shell
  • Walmart
  • Ripley
  • Arrocha
  • P&G
  • Unilever
  • Natura
  • Avent
  • Softys
  • Duracell
  • McCormick
  • Lindt
  • Coffee Bean
  • Nike
  • Puma
  • New Balance
  • Crocs
  • Hurley
  • Everlast
  • Jansport
  • The North Face
  • Calvin Klein
  • Tommy Hilfiger
  • Lacoste
  • Levi's
  • Dockers
  • Diesel
  • Scalpers
  • El Ganso
  • Hoff
  • Kenneth Cole
  • Nine West
  • Ondademar
  • Santander
  • Entel
  • Xiaomi
  • Delta
  • Distal
  • CBC
  • Maravilla
  • Me Llega
  • GSP
  • PDC
  • Cubirr
  • Valtek
A closed management system

Three pieces, one source of truth

These aren't three separate services: the App, Scouts, and Mystery Shopper validate each other so execution can't be faked.

TCG Scout App

Prepares the POS to welcome customers

Deliver guidelines to store managers and make them responsible for managing their point of sale under brand standards. Teleaudit® validates that information is objective and builds a POS management culture.

  • Automatic business KPIs from a single photo (Teleaudit® AI)
  • Smart checklists that simplify data capture
  • AI quality control
  • Geo-referenced perimeter and check-in
  • Offline mode for low-coverage areas
  • Integration with stock and sales

POS Audit

Measures execution at your points of sale

Own Scout network (Uber-type model, scales without permanent employees) available across the Americas and Caribbean, measuring points of sale reliably, quickly, and cost-efficiently.

  • Must-haves — OSA · Retailer Must Have · Power SKUs
  • Image and operations
  • Shelf participation — SOS (Share of Shelf)
  • Planogram compliance
  • Price and promotion control
  • Extra visibilities and merchandising

Mystery Shopper

Controls your service protocols

Incognito customers with own evaluators (no crowdsourcing) who validate service protocols and the real in-store experience.

  • Own evaluators, no crowdsourcing
  • Challenges module: mitigates up to 100% of compliance objections
  • All measurements with AI quality control
  • Service protocols and product knowledge
  • Service times and standards compliance
  • Proactive action plans
How it works

From zero to data in 20 days

An end-to-end managed service. We configure and maintain the platform — you just receive the data.

01

Request

Share your information with us and our team loads it in days — no technical friction on your side.

02

Quick Setup

We configure the App, Teleaudit® and BI dashboards in under 20 business days. End-to-end managed service.

03

Seek & Display

We capture information with TCG Scout App + Teleaudit® AI and display it actionably in your dashboards.

The platform

One view for
your entire operation

Inventory, sales, and performance connected in real time. Decide with objective data, not perceptions.

Periodo País: México Ciudad District Manager Segmento Sucursal Género Tipo Espacio Call To Action
TCG Scout

Detalle KPI Orden

Sucursal2026-012026-022026-032026-04
Plaza Aurora50%67%57%83%17%50%33%0%
Centro Norte40%25%17%83%33%17%17%0%
Galería Sol 2.050%33%33%100%67%0%17%0%
Andén Costa0%33%0%33%33%33%25%0%
Mirador Sur0%0%50%50%0%0%25%0%
Plaza Central50%50%83%83%67%100%83%17%
Forum Oriente75%17%50%50%33%33%33%0%
Patio Real0%33%67%50%17%50%33%0%
CC Altavista50%50%50%17%33%17%0%0%
Paseo Río50%17%83%100%17%33%50%0%
Plaza Lomas17%33%33%50%33%17%33%0%
Gran Terra88%63%75%88%25%25%13%0%

Thumbnails

Evidencia de exhibición 1
Evidencia de exhibición 2
Evidencia de exhibición 3
Evidencia de exhibición 4

Tipo Espacio

Vértex
50%
Orbe
6%
Nimbo
4%

Género

Caballero
33%
Dama
4%

Comentarios Planimetría

  • Vértex / Caballero: El módulo no cumple, ausencia de modelos asignados.
  • Nimbo / Dama: No cumple. Desorden en el acomodo y faltan modelos.
  • Orbe / Dama: El módulo no cumple, faltan modelos asignados.

Planimetría

Vértex
TCG Scout App

Convert every visit into data

Available on iOS and Android. Your field force executes, audits, and reports from a single app — and you see everything in real time.

Digital checklists

Clear guidelines and tasks for each visit, paperless.

Works offline

Capture in the field even without a signal; syncs when reconnected.

Teleaudit® AI

From a single photo, the vision AI automatically extracts execution KPIs.

Geolocation

Validates that each audit takes place at the correct point of sale.

A day with TCG Scout App

Coordinate your field team and turn a single photo into objective execution KPIs.

  • Integrate your sales and stock data in one place
  • Deliver tasks and guidelines to your field team
  • Turn a single photo into key execution KPIs (Teleaudit® AI)
  • Review results and make decisions to improve performance
Industries

Built for your vertical

The same platform, adapted to the real operation of each sector.

Retail

Multi-brand chains and stores: visual merchandising, stock, and experience.

FMCG / Mass Consumer

Trade marketing execution and shelf participation at the point of sale.

Gas / Fuel Stations

Service stations: image, protocols, and experience across the region.

Food Service

Restaurants and energy: standardization and experience measurement.

TCG Concept

Virtuous Paranoia

The constant possibility of being evaluated — by an incognito customer or external audit — creates a state of permanent professional alertness. It's not negative stress: it's a culture of proactive compliance. Since you never know if the customer is real or incognito, the team always delivers their best.

Read the full academic case

Self-report

Your team measures and reports from the App.

Random audit

External Scouts validate without prior notice.

Consistent execution

The result: sustained compliance, not just photos on the day.

Success Cases

Results that are measured, not promised

Leading consumer, retail, and restaurant brands have already transformed their execution with objective data.

+20,000

Points of sale

audited in the region

20

Countries of coverage

own Scout network

>97%

Measurement accuracy

from the first photo

20 days

Go-live

complete implementation

The voice of those who already execute better

Drag the cards to browse testimonials from leading brands already executing better with TCG.

Magdalena García · Administrative Services (McDonald's)
With TCG we have complete visibility into our service protocols and brand image, maintaining the standard of excellence in our locations since 2022.Magdalena García · Administrative Services (McDonald's)
Matías Pintor · Regional Commercial Director (VIAUNO)
With TCG we reached a superior level of supervision: we improved the control of our stores, saved more than 60% and raised customer experience ratings by over 40% with their Customer Experience Program.Matías Pintor · Regional Commercial Director (VIAUNO)
Augusto Díaz Felmán · CEO (Valditex · Tommy Hilfiger)
TCG gave us a more detailed view of what happens at our points of sale and with our staff. With that information we significantly improved our procedures and quality of service.Augusto Díaz Felmán · CEO (Valditex · Tommy Hilfiger)
Estuardo Olivares · Digital Transformation Manager (Distribuidora Maravilla)
TCG Scout is the solution we chose for the digital transformation of our merchandisers. We modernized our processes to make decisions with real-time data.Estuardo Olivares · Digital Transformation Manager (Distribuidora Maravilla)
Rafael Luján · Commercial Director (Distribuidora Me Llega · Arium)
TCG's technology has been a fundamental link in our culture of execution excellence. Their management capability is a key component of our value proposition.Rafael Luján · Commercial Director (Distribuidora Me Llega · Arium)
Alfredo Acevedo · Sales Director (CAC Softys)
We integrated our knowledge with the best market practices from a top-tier TCG team. Today we have complete visibility into our business KPIs, in both modern and traditional trade.Alfredo Acevedo · Sales Director (CAC Softys)
Paula Cortés · Customer Experience (Aramco)
TCG periodically delivers complete visibility into the level of service and customer experience at our stores and service stations, adapting to our needs.Paula Cortés · Customer Experience (Aramco)
Frequently Asked Questions

Everything you need to know

And if you still have questions, write to us: we respond in under 24 hours.

  • It's the engine of your perfect stores, the best tool to standardize and protect your brand experience; it delivers guidelines and tasks to your field personnel, controls what really happens at the point of sale, and measures your key indicators with proprietary Teleaudit® technology.

Request demo

Start measuring your execution today

Tell us about your operation and we'll show you, with your own indicators, how much you can save and improve.

  • Personalized demo with your KPIs
  • Accompanied field implementation
  • No commitment — response in 24 h