Smart auditing, Mystery Shopper and POS management app with Teleaudit® AI — all in one platform.
Leading brands already measuring their execution with us
Gulf
Texaco
Terpel
Puma Energy
Aramco
Shell
Walmart
Ripley
Arrocha
P&G
Unilever
Natura
Avent
Softys
Duracell
McCormick
Lindt
Coffee Bean
Nike
Puma
New Balance
Crocs
Hurley
Everlast
Jansport
The North Face
Calvin Klein
Tommy Hilfiger
Lacoste
Levi's
Dockers
Diesel
Scalpers
El Ganso
Hoff
Kenneth Cole
Nine West
Ondademar
Santander
Entel
Xiaomi
Delta
Distal
CBC
Maravilla
Me Llega
GSP
PDC
Cubirr
Valtek
A closed management system
Three pieces, one source of truth
These aren't three separate services: the App, Scouts, and Mystery Shopper validate each other so execution can't be faked.
TCG Scout App
Prepares the POS to welcome customers
Deliver guidelines to store managers and make them responsible for managing their point of sale under brand standards. Teleaudit® validates that information is objective and builds a POS management culture.
Automatic business KPIs from a single photo (Teleaudit® AI)
Smart checklists that simplify data capture
AI quality control
Geo-referenced perimeter and check-in
Offline mode for low-coverage areas
Integration with stock and sales
POS Audit
Measures execution at your points of sale
Own Scout network (Uber-type model, scales without permanent employees) available across the Americas and Caribbean, measuring points of sale reliably, quickly, and cost-efficiently.
Must-haves — OSA · Retailer Must Have · Power SKUs
Image and operations
Shelf participation — SOS (Share of Shelf)
Planogram compliance
Price and promotion control
Extra visibilities and merchandising
Mystery Shopper
Controls your service protocols
Incognito customers with own evaluators (no crowdsourcing) who validate service protocols and the real in-store experience.
Own evaluators, no crowdsourcing
Challenges module: mitigates up to 100% of compliance objections
All measurements with AI quality control
Service protocols and product knowledge
Service times and standards compliance
Proactive action plans
How it works
From zero to data in 20 days
An end-to-end managed service. We configure and maintain the platform — you just receive the data.
01
Request
Share your information with us and our team loads it in days — no technical friction on your side.
02
Quick Setup
We configure the App, Teleaudit® and BI dashboards in under 20 business days. End-to-end managed service.
03
Seek & Display
We capture information with TCG Scout App + Teleaudit® AI and display it actionably in your dashboards.
The platform
One view for your entire operation
Inventory, sales, and performance connected in real time. Decide with objective data, not perceptions.
Periodo ▾País: México ▾Ciudad ▾District Manager ▾Segmento ▾Sucursal ▾Género ▾Tipo Espacio ▾Call To Action ▾
TCG Scout
Detalle KPI Orden
Sucursal
2026-01
2026-02
2026-03
2026-04
Plaza Aurora
50%
67%
57%
83%
17%
50%
33%
0%
Centro Norte
40%
25%
17%
83%
33%
17%
17%
0%
Galería Sol 2.0
50%
33%
33%
100%
67%
0%
17%
0%
Andén Costa
0%
33%
0%
33%
33%
33%
25%
0%
Mirador Sur
0%
0%
50%
50%
0%
0%
25%
0%
Plaza Central
50%
50%
83%
83%
67%
100%
83%
17%
Forum Oriente
75%
17%
50%
50%
33%
33%
33%
0%
Patio Real
0%
33%
67%
50%
17%
50%
33%
0%
CC Altavista
50%
50%
50%
17%
33%
17%
0%
0%
Paseo Río
50%
17%
83%
100%
17%
33%
50%
0%
Plaza Lomas
17%
33%
33%
50%
33%
17%
33%
0%
Gran Terra
88%
63%
75%
88%
25%
25%
13%
0%
Thumbnails
Tipo Espacio
Vértex
50%
Orbe
6%
Nimbo
4%
Género
Caballero
33%
Dama
4%
Comentarios Planimetría
Vértex / Caballero: El módulo no cumple, ausencia de modelos asignados.
Nimbo / Dama: No cumple. Desorden en el acomodo y faltan modelos.
Orbe / Dama: El módulo no cumple, faltan modelos asignados.
Planimetría
Vértex
TCG Scout App
Convert every visit into data
Available on iOS and Android. Your field force executes, audits, and reports from a single app — and you see everything in real time.
Digital checklists
Clear guidelines and tasks for each visit, paperless.
Works offline
Capture in the field even without a signal; syncs when reconnected.
Teleaudit® AI
From a single photo, the vision AI automatically extracts execution KPIs.
Geolocation
Validates that each audit takes place at the correct point of sale.
A day with TCG Scout App
Coordinate your field team and turn a single photo into objective execution KPIs.
Integrate your sales and stock data in one place
Deliver tasks and guidelines to your field team
Turn a single photo into key execution KPIs (Teleaudit® AI)
Review results and make decisions to improve performance
Industries
Built for your vertical
The same platform, adapted to the real operation of each sector.
Retail
Multi-brand chains and stores: visual merchandising, stock, and experience.
FMCG / Mass Consumer
Trade marketing execution and shelf participation at the point of sale.
Gas / Fuel Stations
Service stations: image, protocols, and experience across the region.
Food Service
Restaurants and energy: standardization and experience measurement.
TCG Concept
Virtuous Paranoia
The constant possibility of being evaluated — by an incognito customer or external audit — creates a state of permanent professional alertness. It's not negative stress: it's a culture of proactive compliance. Since you never know if the customer is real or incognito, the team always delivers their best.
The result: sustained compliance, not just photos on the day.
Success Cases
Results that are measured, not promised
Leading consumer, retail, and restaurant brands have already transformed their execution with objective data.
+20,000
Points of sale
audited in the region
20
Countries of coverage
own Scout network
>97%
Measurement accuracy
from the first photo
20 days
Go-live
complete implementation
The voice of those who already execute better
Drag the cards to browse testimonials from leading brands already executing better with TCG.
“With TCG we have complete visibility into our service protocols and brand image, maintaining the standard of excellence in our locations since 2022.”Magdalena García · Administrative Services (McDonald's)
“With TCG we reached a superior level of supervision: we improved the control of our stores, saved more than 60% and raised customer experience ratings by over 40% with their Customer Experience Program.”Matías Pintor · Regional Commercial Director (VIAUNO)
“TCG gave us a more detailed view of what happens at our points of sale and with our staff. With that information we significantly improved our procedures and quality of service.”Augusto Díaz Felmán · CEO (Valditex · Tommy Hilfiger)
“TCG Scout is the solution we chose for the digital transformation of our merchandisers. We modernized our processes to make decisions with real-time data.”Estuardo Olivares · Digital Transformation Manager (Distribuidora Maravilla)
“TCG's technology has been a fundamental link in our culture of execution excellence. Their management capability is a key component of our value proposition.”Rafael Luján · Commercial Director (Distribuidora Me Llega · Arium)
“We integrated our knowledge with the best market practices from a top-tier TCG team. Today we have complete visibility into our business KPIs, in both modern and traditional trade.”Alfredo Acevedo · Sales Director (CAC Softys)
“TCG periodically delivers complete visibility into the level of service and customer experience at our stores and service stations, adapting to our needs.”Paula Cortés · Customer Experience (Aramco)
Frequently Asked Questions
Everything you need to know
And if you still have questions, write to us: we respond in under 24 hours.
It's the engine of your perfect stores, the best tool to standardize and protect your brand experience; it delivers guidelines and tasks to your field personnel, controls what really happens at the point of sale, and measures your key indicators with proprietary Teleaudit® technology.
Request demo
Start measuring your execution today
Tell us about your operation and we'll show you, with your own indicators, how much you can save and improve.